What?? You want what??

What? You Want What?



When you think of the word ‘service’ what comes into your mind? Are you visualizing someone taking an order for food or picking up dishes from a table; maybe it is picking up laundry or scrubbing a floor?


Here is my definition of ‘service’, written down for your reading pleasure.

1. Do what it takes.

Doing what it takes means just that, “Doing what it takes”. If you have to drive to get a signature because a client doesn’t have the Internet, you drive whatever distance it takes to help them. If you have a client that is overwhelmed with the workload of fulfilling the Repair/Replacement Amendment, you get up at 5:00 a.m. to get to their home and supervise. If you are showing homes to clients and they receive a phone call from home stating a family member has died, you wipe the tears, call to check on them and send flowers for condolescences.

2. Do what you say and say what you do.

If you say you are going to do something, do it. If you forget, say you are sorry, and do it then. We all make mistakes and can’t get it right with each client. The goal is to try as best you can to do what you say and say what you do.

3. Love as best as you are able.

Clients can sniff out a ‘fake’ faster than fly can leave a spot on a table. You have 30 seconds, make it count.  From business negotiations to home negotiations, be genuine and be honest. You will be respected and food will make it to your table.

4. Respect that everyone’s finger prints are different from yours.

Last but not least, everyone’s search for the perfect home or the right business, is personal.  It is not about you.  It is about the person.  Matching up either one is a process.  Respect the process as you get to know who has chosen you to help and assist them make one of the biggest decisions of their lives.

Let’s review a little bit:   Being committed to the process of finding the right home or the right business for someone takes patience, respect, perseverance, and faith in the process.  Each person involved is so precious that they deserve the best you can bring.  If asked to walk a mile for them, or with them, walk two miles.  Life is short and our impact can be life changing.  Pursue excellence.  And, this last bit is a challenge for me to always remember:  it is not about me or you.  It is about the beautiful process of supporting someone else in their pursuit of dreams and goals.  We are conduits.

Love the journey and love the person, the rewards and impact are life changing.  It is a pleasure to serve you.

“Welcome Home”






Annette M. Renaud

3512  Peavine Road,
Crossville, TN  38571